MedStar Orthopaedic Institute | CALL 877-34-ORTHO

October 2016

Baltimore Magazine Ad Thanks You


The eagerly-anticipated “Top Doctors” of Baltimore magazine comes out next week; please see our ad here. In this November issue and every day, MedStar thanks you for the musculoskeletal care you provide.

Orthopaedic Oncology Review Course

If you are pursuing re-certification for board review, or wish to learn more about orthopaedic oncology, register for the free Orthopaedic Oncology Review Course on Saturday, November 5 from 7 a.m. to 5 p.m. at MedStar Franklin Square Medical Center’s Kotzen Auditorium. Led by Course Director Frank Frassica, MD, and Co-Director Matthew Wallace, MD, the faculty also includes Albert Aboulafia, MD, Medical Director, Weinberg Cancer Institute, and Brock Adams, MD, from MedStar Washington Hospital Center. The full agenda is listed online. Space is limited for this free event, so register by October 29 by calling 888-786-6781 or visit

2016 Influenza Vaccinations

All MedStar Health associates, physicians, residents, students, volunteers, contracted staff, and vendors are required to receive the influenza (flu) vaccination by December 7, 2016. While the flu vaccination marathon concluded this week, physicians also can obtain a free flu vaccination from:

  • All Occupational Health offices across the system
  • Unit rounds in high-volume patient care areas
  • Peer immunizers
  • MedStar Health Urgent Care locations (proof to be provided to Occupational Health by associate)

A valid MedStar ID must be presented in order to receive a free flu vaccine. If you are unable to receive vaccination due to medical contraindications and/or religious exemptions, you must submit an Influenza Vaccination Exemption Form by Tuesday, Nov. 1, 2016. For more information about influenza vaccinations or to obtain an Influenza Vaccination Exemption Form, visit

The contact center also closely monitors contact center metrics to ensure that Service Level Agreements are maintained. During fiscal year 2016, the contact center exceeded each of its target service level metrics that were established at the outset of the program.

  • Service Level (% of calls answered in 20 secs or less) = 84% (Goal Service Level = 75%-85%)
  • Average Speed to Answer = 29 seconds (Goal Speed to Answer = 25-35 seconds)

Kyruus Scope of Practice Surveys are Due


Scope of practice surveys are due Monday, October 31st. Your participation in this survey—which only takes about 20 minutes to complete, and is pre-populated with your Contact Center protocols—is of the utmost importance.  The data collected will fuel MedStar’s efforts to improve and augment our physician database through a new program called ProviderMatch.™

This solution, designed by experienced healthcare partner, Kyruus, will result in a consolidated, detailed and accurate provider database, containing information about each provider’s training and practice locations, specialty and a robust overview of his or her scope of practice, among other data components.

The survey asks you about which clinical conditions you see patients for so we can match you to the correct patients.  If you have not yet submitted your survey for review, please check your email for your personal survey link to determine which conditions/procedures fall within your scope of practice.

If you have any questions, please see Les Matthews. For technical support, please contact [email protected].


Media Contact

Michelle Kline


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